Our Policies
We know that you have many choices when it comes to cosmetic and skin care
procedures. We appreciate that you choose to come to our office and put your
trust in us. Thank you for your patronage and for all of your referrals!
Appointments
Although courtesy reminder calls will be made as often as possible,
your appointment is ultimately your responsibility. Please be on time
for your appointment; if you are late or do not show, it affects others.
At each visit it is your
responsibility to notify your provider of any changes to
your medical history, medications, added skin care or
topical prescription products or lifestyle changes
(i.e., increased levels of stress, sun exposure, hormone
changes, becoming pregnant, etc.).
Changes, Cancellations and No Show Fees
We enjoy setting aside time specific to each individual and hope to
accommodate all our patients in the most efficient way possible.
Therefore, if you would like to reschedule or cancel your appointment,
we ask that you give us a minimum of 24 hours advanced notice. This
allows us to schedule someone else in that time frame. Inadequate
cancellation (within 24 hours of appointment time) or a no show will
result in a fee of $75. Any associated fees must be paid before any
other appointments may be scheduled. This includes appointments that
are part of a package.
Pre and Post Instructions
It is your responsibility to follow all pre/post instructions
pertaining to your treatment(s). Non compliance of these instructions
may result in possible injury or the necessity of rescheduling your
treatment. This includes, but is not limited to, trimming hair before
laser appointments, avoiding retinol before peels and micro and avoiding
blood thinners before vein treatments. Lack of compliance with these
instructions, resulting in necessary appointment rescheduling, may
result in a charge of up to $75, depending on the length of time
blocked for your treatment. You may obtain additional copies of the
instructions from our office or on our website,
www.VFMLaserAndSkinCare.com/Forms.aspx.
Payment
Vienna Family Medicine Laser & Skin Care does not bill insurance
companies for cosmetic procedures. The full cost of the procedure is
due at time of service. We accept cash, personal checks, Visa,
MasterCard and VFM Laser and Skin Care Gift Certificates. Packages
for laser and skin care treatments are paid for on your first treatment
visit. Unless otherwise specified, packages of three expire within one
year and packages of six expire within two years. Refunds will not be
given for unused portions of packages, nor are they transferable. No
refunds will be given for perceived inadequate results.
Product Policy
Because of the nature of the ingredients in some of our pharmaceutical
grade products, we ask that you schedule a consultation before
purchasing items for yourself or others. Prescription products
dispensed in our office may not be purchased for or used by anyone but
you. All product sales are final. Should you develop an allergic
reaction to one of our products, you may return within 10 days of
purchase, fill out necessary documentation, obtain provider citations
of allergy and a refund will be issued. There are no returns on
prescription items.
Treatment of Minors
Adolescents may be considered for treatment when accompanied by a
parent or legal guardian or with proper written permission. The
adolescent’s candidacy for skin care and/or laser treatments will
be evaluated during a consultation appointment. The decision is
made by the provider and made on a case by case basis. Unless being
treated, children are not allowed in the treatment rooms. We want
you to be able to fully relax, as well as adhere to safety protocols.
Cell Phone Usage
Please turn off or switch your cell phone to silent mode while in
our office. Cell phones may be disruptive, and we desire to adhere
to safety protocols and keep your appointments as safe as possible
without interruptions.